Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

MyFedLoan has prepared a FAQ that considers some of the most common questions customers have asked them. Take a look and you may get a solution on the spot. MyFedLoan is always committed to providing the best possible service and ensuring spiritual peace for its valuable customers.

Is federal loan services legal?
Answer: Yes, this is a completely legal company. Don’t worry about this fact.
What exactly is MyFedLoan?
Answer: MyFedLoan is a non-profit organization operated and maintained by the Pennsylvania Higher Education Assistance Agency (PHEAA).
How can I use MyFedLoan?
Answer: FedLoan offers you with some of the great utilities.
Main of them are:

1. You can repay your student loan.
2. Choose the repayment plan you want.
3. You can enjoy a decrease in your loan repayment through continuous tracking.

Is it possible for me to change the loan due date?
Answer: Yes, you can change your loan due date.
You must follow the below steps to do so:

1. Ensure that you are actively repaying.
2. Please repay the first loan on time.
3. Please ensure that you submit a request to change the date between the 1st and 28th of a specific month.

How can I contact MyFedLoan customer service?
Answer: Dial 800-699-2908. Kindly, keep in mind that this number is available only from Monday to Friday from 8 a.m. to 9 p.m. EST.
I am a student and, I am still getting billed. Why so?
Answer: If you have changed the school, it is possible that your status is not yet updated on MyFedLoan.
In this case, it is recommended to make payment or apply for a general injunction if possible. You can make a request in the ‘Please Pay’ section. Once the status is updated in the system, you will not receive a bill.